Bilingual Retail Service Lead

O'Reilly Auto Parts; Killeen (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401k with employer contributions from

Medical, Dental, & Vision Insurance

Zusammenfassung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply. Responsibilities include leading store team members, maintaining service standards for retail and professional customers, handling inbound calls, online orders, transfers, returns, and inventory integrity.

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.

Aufgaben

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure program execution (Related sales, Hi5, Rock the Call, etc.).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers accurately and contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently per procedure and ledger guidelines.
• Ensure returns and exchanges are processed quickly and refunds issued using correct methods.

Kenntnisse

Strong communication

RSS Certification

Jobbeschreibung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply. Responsibilities include leading store team members, maintaining service standards for retail and professional customers, handling inbound calls, online orders, transfers, returns, and inventory integrity.