Automotive Parts Specialist (Bilingual Customer Support)

O'Reilly Auto Parts; Rathdrum (ID); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Insurance (medical, dental, Vision)

Paid time off

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Rathdrum, Idaho is seeking a Parts Specialist to deliver high-quality service for retail and installer customers. The role supports store management, with potential for bilingual communication and cross-selling opportunities.

You will greet customers, assist with merchandise, handle transactions, and maintain store presentation while following company policies. Training and ongoing development are provided.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers promptly and assist with merchandise selection.
• Support managers and installers in serving professional customers.
• Handle cash, checks, and card transactions accurately.
• Process exchanges and returns per policy.
• Address and resolve customer complaints professionally.
• Assist with planogram updates, stocking, and cleaning.
• Operate store equipment after training and meet company requirements.
• Provide in-store services (e.g., wipers, batteries) as allowed by state law.

Skills

Customer service

Multitasking

Communication

Job description

O'Reilly Auto Parts in Rathdrum, Idaho is seeking a Parts Specialist to deliver high-quality service for retail and installer customers. The role supports store management, with potential for bilingual communication and cross-selling opportunities.

You will greet customers, assist with merchandise, handle transactions, and maintain store presentation while following company policies. Training and ongoing development are provided.