Shift Lead, Retail Service (Auto Parts) – Bilingual

O'Reilly Auto Parts; Lewiston (ID); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

401k with employer contributions

Paid time off

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Lewiston, ID is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position may assume shift management in their absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team in customer service, processing orders and returns, invoicing, and maintaining security and daily procedures.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and execute on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly.
• Handle returns and exchanges efficiently and process refunds accurately.

Skills

Strong communication

RSS Certification

Education

RSS Certification

Job description

O'Reilly Auto Parts in Lewiston, ID is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position may assume shift management in their absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team in customer service, processing orders and returns, invoicing, and maintaining security and daily procedures.