Bilingual Retail Service Lead Store Operations

O'Reilly Auto Parts; Ocala (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Ocala, FL to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role will assume shift management in the absence of leadership, with bilingual candidates encouraged to apply.

Essential duties include leading the store team to deliver excellent customer service, managing service programs, handling store transactions, processing special orders, and supervising daily store

Qualifications

• Required: Strong communication skills.
• Required: Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Oversee opening/closing duties, money handling, and security procedures.
• Ensure returns, exchanges, and invoicing are processed accurately and efficiently.

Skills

Strong communication

Spanish language (bonus)

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Ocala, FL to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role will assume shift management in the absence of leadership, with bilingual candidates encouraged to apply.

Essential duties include leading the store team to deliver excellent customer service, managing service programs, handling store transactions, processing special orders, and supervising daily store