Bilingual Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Florida; On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, Dental, Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Florida seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role may assume shift management in the absence of store leadership, with bilingual candidates encouraged.

The position emphasizes effective communication, handling of orders, coordination of in-store processes, and a commitment to timely service.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Spanish language fluency desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team executes customer service programs.
• Ensure telephone is answered per policy and orders/transfers are processed promptly.
• Handle returns, exchanges, refunds, and invoicing before product leaves the store.
• Perform opening/closing duties, secure money, deposits, and lock the building.

Skills

Strong communication skills

Customer service

Spanish language

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Florida seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role may assume shift management in the absence of store leadership, with bilingual candidates encouraged.

The position emphasizes effective communication, handling of orders, coordination of in-store processes, and a commitment to timely service.