Bilingual Retail Service Lead — Shift Supervisor

O'Reilly Auto Parts; Mebane (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages

401(k) Plan

Health Insurance

Tuition Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, with shift-management responsibilities in their absence. Bilingual candidates are encouraged to apply.

You will lead team members to deliver excellent service to retail and professional customers, supervise store processes, and ensure accurate handling of orders, returns, and deposits, contributing to a smooth,

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execution of customer service programs.
• Ensure phone inquiries are answered per policy; process ship-to-store, transfers, and add orders promptly.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, with shift-management responsibilities in their absence. Bilingual candidates are encouraged to apply.

You will lead team members to deliver excellent service to retail and professional customers, supervise store processes, and ensure accurate handling of orders, returns, and deposits, contributing to a smooth,