Bilingual Retail Service Lead - Shift Supervisor

O'Reilly Auto Parts; Euless (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health, Dental, Vision Insurance

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and encourages bilingual applicants to apply.

The position emphasizes leading teams, ensuring efficient service programs, handling returns, and maintaining store procedures. Equal opportunity employer with growth opportunities.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification within the required time frame.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and ensure execution of service programs.
• Ensure phone calls are answered per policy and orders/transfers are processed timely.
• Coordinate buy online/ship to store, hub and store transfers, and notify customers on shipments.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and encourages bilingual applicants to apply.

The position emphasizes leading teams, ensuring efficient service programs, handling returns, and maintaining store procedures. Equal opportunity employer with growth opportunities.