Bilingual Retail Service Lead — Shift Manager

O'Reilly Auto Parts; Maquoketa (IA); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

O’Reilly Auto Parts in Maquoketa, IA, seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply and will help lead a team delivering excellent service while maintaining store standards and processing daily procedures.

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• A S E Certification desired.
• Fluency in multiple languages (Spanish is highly desired).

Aufgaben

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure proper execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers promptly and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently using the ledger system.
• Process returns/exchanges, issue refunds, and stage returned merchandise correctly.
• Invoicing of merchandise including core charges and warranties before shipment.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedule and proper clock in/out procedures.
• Perform store opening/closing duties and secure money/deposits.
• Complete additional duties as assigned.

Kenntnisse

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Bilingual Spanish

Ausbildung

RSS Certification

ASE Certification

Jobbeschreibung

O’Reilly Auto Parts in Maquoketa, IA, seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply and will help lead a team delivering excellent service while maintaining store standards and processing daily procedures.