Bilingual Store Lead & Customer Experience

O'Reilly Auto Parts; Naugatuck (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager in Connecticut to support the Store Manager in sales, service, and operations. The role requires bilingual candidates and leadership of the store team to drive customer satisfaction and store performance.

The Assistant Manager will help recruit, train, and coach staff, manage daily store activities, and ensure proper handling of orders, returns, and merchandising tasks.

Qualifications

• Sales Specialist Training is required.
• Assistant Manager Certification and RSS Certification are required.
• Certifications in parts and ASE are preferred.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on showroom floor and ensure program execution.
• Assist in staffing, hiring, and interviews with management collaboration.
• Perform opening/closing duties and day-end procedures with security checks.
• Ensure timely processing of buy online/ship to store orders and transfers.
• Communicate Zipline messages and delegate merchandising tasks accordingly.
• Ensure returns, exchanges, and refunds are handled efficiently and accurately.

Skills

Customer service

Leadership

Team supervision

Coaching & mentoring

Recruiting & hiring

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager in Connecticut to support the Store Manager in sales, service, and operations. The role requires bilingual candidates and leadership of the store team to drive customer satisfaction and store performance.

The Assistant Manager will help recruit, train, and coach staff, manage daily store activities, and ensure proper handling of orders, returns, and merchandising tasks.