Bilingual Retail Service Lead - Shift Manager

O'Reilly Auto Parts; Albany (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

401k with company contributions

Medical, Dental, Vision insurance

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of management and encourages bilingual candidates.

Responsibilities span leading service, handling returns, processing transfers, opening/closing duties, and ensuring adherence to policies.

Qualifications

• Requires strong communication skills.
• Must be able to obtain RSS Certification.
• Retail sales experience preferred.
• ASE Certification preferred.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of management and encourages bilingual candidates.

Responsibilities span leading service, handling returns, processing transfers, opening/closing duties, and ensuring adherence to policies.