Bilingual Retail Service Lead - Sales & Customer Experience

O'Reilly Auto Parts; Hendersonville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Hendersonville, NC seeks a Retail Service Specialist to assist the Store Manager and oversee customer service operations. The ideal candidate will possess strong communication skills and experience in retail, preferably in auto parts. Responsibilities include managing staff, handling customer returns, and ensuring store operations run smoothly. The position offers competitive wages, benefits, and opportunities for career growth, aligned with the company’s promote-from-within philosophy.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.

Responsibilities

• Support Store Manager with sales and customer service.
• Lead team in providing excellent customer service.
• Process online orders and handle customer returns efficiently.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Hendersonville, NC seeks a Retail Service Specialist to assist the Store Manager and oversee customer service operations. The ideal candidate will possess strong communication skills and experience in retail, preferably in auto parts. Responsibilities include managing staff, handling customer returns, and ensuring store operations run smoothly. The position offers competitive wages, benefits, and opportunities for career growth, aligned with the company’s promote-from-within philosophy.