Bilingual Retail Service Lead for Customer Experience

O'Reilly Auto Parts; Springdale (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k plan

Health insurance

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and team in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and the company emphasizes growth and internal advancement. Responsibilities include leading staff, ensuring service programs, handling purchases/returns, and performing opening/closing duties while maintaining security

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team execution of programs.
• Ensure telephone is answered per policy and orders/shipments are processed timely.
• Oversee store opening/closing duties and day-end procedures.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and team in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and the company emphasizes growth and internal advancement. Responsibilities include leading staff, ensuring service programs, handling purchases/returns, and performing opening/closing duties while maintaining security