Bilingual Retail Service Lead — Customer Experience & Ops

O'Reilly Automotive Stores, Inc.; Artesia (NM); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance

Flexible spending account (FSA)

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.

The role emphasizes strong communication, service excellence, and efficient handling of transactions, returns, and store duties to ensure smooth daily operations.

Qualifications

• Strong communication skills and customer service orientation.
• Bilingual candidates encouraged; Spanish helpful.
• Ability to assist with shift management when managers are away.

Responsibilities

• Lead store team in delivering excellent customer service and executing programs.
• Supervise customer service levels in the showroom and ensure timely transactions.
• Handle returns, exchanges, and refunds accurately and efficiently.
• Perform opening/closing duties and secure money, deposits, and alarm systems.
• Clock in/out according to policy and communicate duties to team.

Skills

Communication skills

Retail customer service

Bilingual (Spanish encouraged)

Education

ASE Certification

Tools

Automotive repair knowledge

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.

The role emphasizes strong communication, service excellence, and efficient handling of transactions, returns, and store duties to ensure smooth daily operations.