Bilingual Retail Service Lead — Customer Experience

O'Reilly Auto Parts; Garden City (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k from day one

Medical, Dental, Vision Insurance

Paid Time Off

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in United States is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may include shift management when managers are away.

Bilingual candidates are encouraged to apply and a robust benefits package is offered along with opportunities for growth. The position emphasizes strong communication with customers and team leadership, with a focus on accurate processing of

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience desirable, preferably in auto parts.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure proper execution of service programs.
• Handle telephone inquiries per company policy and manage store-to-store transfers and online orders as needed.
• Ensure efficient processing of special orders, returns, and refunds with correct payment methods.
• Oversee day-end procedures, money handling, and security measures including deposits and alarms.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in United States is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may include shift management when managers are away.

Bilingual candidates are encouraged to apply and a robust benefits package is offered along with opportunities for growth. The position emphasizes strong communication with customers and team leadership, with a focus on accurate processing of