Bilingual Retail Service Lead — Customer Experience

O'Reilly Auto Parts; Louisiana; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to support store leadership in sales, service, store appearance, and operations. The role may include shift management in the absence of management.

Bilingual candidates are encouraged to apply, with a focus on delivering excellent customer service and smooth store operations. The position involves coordinating various service programs and ensuring compliance with company policies.

Qualifications

• Strong communication skills are essential for leading store teams and handling customer interactions.
• Retail sales experience, preferably in auto parts, helps drive sales and customer satisfaction.
• Automotive systems and repair knowledge enhances service quality and technical assistance.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and execute customer service programs.
• Ensure calls and transfers are processed promptly and customers are kept informed of shipments.
• Oversee returns, exchanges, refunds, and proper processing of merchandise.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Spanish language skills

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to support store leadership in sales, service, store appearance, and operations. The role may include shift management in the absence of management.

Bilingual candidates are encouraged to apply, with a focus on delivering excellent customer service and smooth store operations. The position involves coordinating various service programs and ensuring compliance with company policies.