Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Saint Joseph (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, service, and operations. The role may involve shift management in the absence of store management.

Bilingual candidates are encouraged to apply and will work in a fast-paced retail environment. The position emphasizes customer service, merchandise invoicing, and adherence to policies for returns, orders, and daily operations.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the store showroom and implement service programs.
• Answer telephone per company policy.
• Process buy online/shipping to store, transfers, and DC add orders and notify customers on shipment arrivals.
• Handle special orders and outside purchases per procedure using the outside purchase ledger.
• Process returns/exchanges, issue refunds correctly, and stage returned merchandise.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to schedules, obtain approvals for deviations, and clock in/out per policy.
• Perform store opening/closing duties, day-end procedures, deposits, security checks, and vehicle security.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, service, and operations. The role may involve shift management in the absence of store management.

Bilingual candidates are encouraged to apply and will work in a fast-paced retail environment. The position emphasizes customer service, merchandise invoicing, and adherence to policies for returns, orders, and daily operations.