Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Plain City (UT); On-site; USD 32,000 - 48,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and operations. This role may assume shift management when managers are absent and bilingual candidates are encouraged to apply.

You will lead a team to deliver exceptional customer service to retail and professional customers, manage store procedures, and ensure timely processing of transfers, orders, and returns according to policy.

Qualifications

• Required: Strong communication skills.
• Required: Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Desired: ASE Certification.
• Desired: Fluency in multiple languages (Spanish is highly desired).
• Desired: Automotive systems and repair knowledge.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

ASE Certification

Fluency in Spanish

Automotive systems knowledge

Automotive repair knowledge

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and operations. This role may assume shift management when managers are absent and bilingual candidates are encouraged to apply.

You will lead a team to deliver exceptional customer service to retail and professional customers, manage store procedures, and ensure timely processing of transfers, orders, and returns according to policy.