Bilingual Retail Service Lead (Auto Parts)

O'Reilly Auto Parts; Fort Payne (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, service, and store operations. The role may include shift management in the absence of Store leadership, with bilingual candidates encouraged to apply.

The position emphasizes customer service excellence, efficient processing of orders and returns, and adherence to company policies. Starting benefits include health coverage and a path for advancement.

Qualifications

• Strong communication skills are required.
• Must be able to obtain RSS Certification.
• Spanish language ability is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise customer service levels in the showroom and ensure program execution.
• Answer telephone per company policy and manage store communications.
• Process buy online/ship to store, transfers, and add orders; contact customers on shipment arrivals.
• Handle returns, exchanges, and refunds accurately and efficiently.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Retail sales experience

Automotive knowledge

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, service, and store operations. The role may include shift management in the absence of Store leadership, with bilingual candidates encouraged to apply.

The position emphasizes customer service excellence, efficient processing of orders and returns, and adherence to company policies. Starting benefits include health coverage and a path for advancement.