Auto Parts Retail Service Lead (Bilingual)

Dormont Manufacturing Co; Abingdon (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from?

Medical, Dental, & Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Abingdon, VA is seeking a Retail Service Specialist to support Store Management in sales, customer service, store appearance, and operations. The role includes shift management in absence of store leadership and encourages bilingual candidates to apply.

Essential duties include leading the team in customer service, managing showroom service programs, processing orders and transfers, and handling returns and invoicing efficiently.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team adherence to service programs.
• Handle phone calls per company policy and process orders/transfers timely.
• Ensure returns, exchanges, and invoicing are handled efficiently and accurately.
• Maintain adherence to schedules, clock-in/out, and store opening/closing duties.

Skills

Strong communication skills

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts in Abingdon, VA is seeking a Retail Service Specialist to support Store Management in sales, customer service, store appearance, and operations. The role includes shift management in absence of store leadership and encourages bilingual candidates to apply.

Essential duties include leading the team in customer service, managing showroom service programs, processing orders and transfers, and handling returns and invoicing efficiently.