Bilingual Auto Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Rocky Mount (NC); On-site; USD 16,531 - 24,796; Full time

Job summary

O'Reilly Auto Parts in Rocky Mount, NC is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management with daily tasks.

You will greet customers, assist with merchandise, handle calls, process transactions, and help with stock, planograms, and light repairs after training.

Bilingual candidates are encouraged to apply, and opportunities for career growth are available.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, professional customer service.
• Must multitask, handling in-store and phone customers.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Promote customer service programs and related selling.
• Assist professional customers and installers as needed.
• Handle cash, checks, and card transactions securely.
• Process exchanges and returns per policy.
• Address and resolve customer complaints.
• Support with store operations like stocking and planogram updates.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts in Rocky Mount, NC is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management with daily tasks.

You will greet customers, assist with merchandise, handle calls, process transactions, and help with stock, planograms, and light repairs after training.

Bilingual candidates are encouraged to apply, and opportunities for career growth are available.