Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Roanoke (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan & 401k starting at

Medical, Dental, & Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a store supervisor in Roanoke, VA to lead the team in delivering exceptional customer service to retail and professional customers. The role includes ensuring timely processing of orders, transfers, and returns, along with accurate invoicing and daily store operations.

Bilingual candidates are encouraged to apply, with ASE and additional automotive knowledge valued. Competitive total compensation includes benefits and opportunities for growth within a stable

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• ASE Certification preferred.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and program execution.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, transfers, and DC add orders; contact customers on shipment arrivals.
• Handle special orders, returns, refunds, and invoicing before product leaves the store.
• Communicate Zipline messages; delegate merchandising tasks as assigned.
• Ensure schedule adherence, clock-ins/outs per policy; perform opening/closing duties.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a store supervisor in Roanoke, VA to lead the team in delivering exceptional customer service to retail and professional customers. The role includes ensuring timely processing of orders, transfers, and returns, along with accurate invoicing and daily store operations.

Bilingual candidates are encouraged to apply, with ASE and additional automotive knowledge valued. Competitive total compensation includes benefits and opportunities for growth within a stable