Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Kearney (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, appearance, and operations. The role includes shift management in absence of leadership and encourages bilingual applicants.

You will lead a team to deliver exceptional customer service and manage store operations with precision. Excellent communication and automotive knowledge are valued.

Qualifications

• Strong communication is required to lead store team members and interact with customers.
• Spanish language ability is highly desired to support diverse clientele.
• RSS certification obtainable within the role or during onboarding.

Responsibilities

• Lead store team members to deliver excellent customer service to retail and professional customers.
• Oversee customer service levels in the showroom and ensure adherence to company programs.
• Manage store operations duties including opening/closing, cash handling, and security procedures.
• Ensure buy online/ship to store, transfers, and back-end processing are completed accurately and timely.
• Handle returns, exchanges, and refunds in a friendly and efficient manner.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team adherence to schedules and proper clock-in/out procedures.
• Perform day-end procedures and secure money and deposits per policy.

Skills

Strong communication skills

Fluency in multiple languages

RSS Certification obtainable

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, appearance, and operations. The role includes shift management in absence of leadership and encourages bilingual applicants.

You will lead a team to deliver exceptional customer service and manage store operations with precision. Excellent communication and automotive knowledge are valued.