Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; The Colony (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role involves shift management in the absence of leadership and emphasizes efficient handling of store activities and customer interactions.

Bilingual candidates are encouraged to apply, with preferred Spanish language skills. The position supports a team-oriented environment and opportunities for growth within a well-known

Qualifications

• Strong communication skills.
• Fluency in multiple languages (Spanish is highly desired).
• Retail sales experience beneficial, especially in auto parts.
• Automotive systems and repair knowledge helpful.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Handle phone inquiries and ensure timely processing of buy online / ship to store and transfers.
• Manage returns, exchanges, and refunds accurately and efficiently.
• Ensure merchandise is invoiced and inventory processes are followed; support opening/closing duties and day-end procedures.

Education

ASE Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role involves shift management in the absence of leadership and emphasizes efficient handling of store activities and customer interactions.

Bilingual candidates are encouraged to apply, with preferred Spanish language skills. The position supports a team-oriented environment and opportunities for growth within a well-known