Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Attalla (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan

401k with employer contributions

Starting Day One Medical, Dental, &amp

Vision Insurance

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support store leadership in sales, service, and operations. The role includes shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading a team, handling customer interactions, and managing daily store tasks with a focus on efficiency and policy compliance. Strong communication and problem-solving skills are essential.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and ensure program execution.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently per procedure.
• Process returns and exchanges accurately and stage returned merchandise.
• Invoice all merchandise, including core charges and warranties, before leaving the store.
• Communicate Zipline messages; delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clock-in/out; manage opening/closing duties and banking.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support store leadership in sales, service, and operations. The role includes shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading a team, handling customer interactions, and managing daily store tasks with a focus on efficiency and policy compliance. Strong communication and problem-solving skills are essential.