Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Lawrenceville (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions from

Medical, dental, and vision Insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and assistants with sales, service, store appearance, and operations. The role involves shift management in absence of leadership and a focus on delivering exceptional customer experiences in a fast-paced environment.

Bilingual candidates are encouraged to apply, with opportunities for growth and comprehensive benefits as part of the total compensation package.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise service levels on the showroom floor and execute service programs.
• Answer phone calls according to company policy.
• Process buy online/ship to store, hub transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently per procedure.
• Process returns and exchanges and issue refunds with correct payment methods.
• Ensure merchandise is invoiced before products leave the store.
• Perform opening/closing duties and secure deposits and alarms.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and assistants with sales, service, store appearance, and operations. The role involves shift management in absence of leadership and a focus on delivering exceptional customer experiences in a fast-paced environment.

Bilingual candidates are encouraged to apply, with opportunities for growth and comprehensive benefits as part of the total compensation package.