Bilingual Retail Service Lead — Auto Parts

O'Reilly Auto Enterprises, LLC; Bellevue (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting Day One Medical, Dental, &amp

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support store management in sales, customer service, store appearance and operations. The role includes shift management in the absence of store leadership and encourages bilingual candidates.

Responsibilities cover leading teams in customer service, processing orders and payments, handling returns, and ensuring proper invoicing while maintaining store standards and schedules. Comprehensive benefits accompany long-term growth.

Qualifications

• Strong communication skills and ability to supervise a team.
• RSS Certification or willingness to obtain; ASE certification preferred.
• Retail sales experience in auto parts is advantageous.
• Spanish language abilities are highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure program execution.
• Answer calls and manage buy online/ship to store, transfers, and orders.
• Process returns, exchanges, and refunds with correct payment methods.
• Invoicing of merchandise including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure team adherence to schedule and proper clock-in/out.
• Perform store opening/closing duties and secure money, deposits, and building.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

ASE Certification

Multilingual (Spanish)

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist to support store management in sales, customer service, store appearance and operations. The role includes shift management in the absence of store leadership and encourages bilingual candidates.

Responsibilities cover leading teams in customer service, processing orders and payments, handling returns, and ensuring proper invoicing while maintaining store standards and schedules. Comprehensive benefits accompany long-term growth.