Bilingual Retail Service Lead – Auto Parts

O'Reilly Automotive; New Kensington (Westmoreland County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with Employer Contributions

Health Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in driving sales, customer service, store appearance, and operations. The role may take on shift management in the absence of leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading team members in delivering top customer service, managing show-room service levels, handling transfers and orders, and ensuring accurate invoicing and timely

Qualifications

• Excellent communication and customer service skills.
• Willingness to obtain RSS Certification.
• Retail sales experience in auto parts is a plus.

Responsibilities

• Lead store team to provide excellent customer service for retail and professional customers.
• Supervise in-store customer service programs and staff execution.
• Answer phones per policy and manage store communications.
• Process buy online/ship to store and transfers promptly; inform customers on shipments.
• Handle special orders, returns, refunds, and exchanges efficiently.

Skills

Strong communication

RSS Certification

Retail sales experience

Spanish language helpful

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in driving sales, customer service, store appearance, and operations. The role may take on shift management in the absence of leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading team members in delivering top customer service, managing show-room service levels, handling transfers and orders, and ensuring accurate invoicing and timely