Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Buford (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers with sales, customer service, and store operations. The role includes shift management in the absence of store leadership and a strong emphasis on bilingual customer support.

The position requires strong communication skills, reliability in opening/closing duties, and the ability to supervise service standards in a busy showroom.

Qualifications

• Retail sales experience or related customer-facing roles.
• Knowledge of automotive systems and repair is desirable.
• Fluency in multiple languages is highly desired.
• Strong communication skills required and attention to detail.

Responsibilities

• Lead store team members to deliver excellent customer service for retail and professional customers.
• Supervise customer service levels in the showroom and ensure proper execution of service programs.
• Answer phones per company policy and manage transfers and ship-to-store orders.
• Process returns, exchanges, and refunds accurately and efficiently.
• Ensure invoicing of merchandise, core charges, and warranties before product leaves the store.
• Oversee opening/closing duties, money handling, deposits, and security procedures.
• Assist with shift management in absence of store leadership.
• All other duties as assigned.

Skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Strong communication skills

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers with sales, customer service, and store operations. The role includes shift management in the absence of store leadership and a strong emphasis on bilingual customer support.

The position requires strong communication skills, reliability in opening/closing duties, and the ability to supervise service standards in a busy showroom.