Bilingual Retail Service Lead & Store Ops

O'Reilly Auto Parts; Tennessee; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions start

Medical, dental, & vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in absence of supervisors and encourages bilingual candidates to apply.

The position emphasizes leadership in daily store activities, teamwork, and delivering a high level of customer satisfaction. Strong communication and operational knowledge are valued, with opportunities for growth and

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience or related knowledge is a plus.
• ASE Certification is desirable.
• Spanish language proficiency is highly desired.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team executes service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges, issue refunds accurately and stage merchandise properly.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Monitor schedule adherence and clocking in/out according to policy.
• Perform store opening/closing duties and daily money handling procedures.
• All other duties as assigned.

Skills

Strong communication

Spanish language

Education

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in absence of supervisors and encourages bilingual candidates to apply.

The position emphasizes leadership in daily store activities, teamwork, and delivering a high level of customer satisfaction. Strong communication and operational knowledge are valued, with opportunities for growth and