Bilingual Retail Service Lead

O'Reilly Auto Parts; Watertown (SD); Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management duties when managers are absent, and bilingual candidates are encouraged to apply.

The position emphasizes leading store team members to provide superior customer service, managing showroom service levels, and ensuring timely processing of orders and returns.

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Aufgaben

• Lead store team in delivering excellent customer service.
• Supervise customer service levels in the showroom.
• Handle telephone according to policy.
• Assist with shift management in the absence of store leadership.
• Ensure order processing, transfers, and returns are handled efficiently.

Kenntnisse

Strong communication skills

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish language

Tools

RSS Certification

Jobbeschreibung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management duties when managers are absent, and bilingual candidates are encouraged to apply.

The position emphasizes leading store team members to provide superior customer service, managing showroom service levels, and ensuring timely processing of orders and returns.