Bilingual Retail Service Lead

O'Reilly Automotive Stores; Fellsmere (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and operations. The role includes shift leadership in the manager's absence and ensuring daily procedures are followed.

Responsibilities focus on delivering outstanding customer experiences, supervising in-store service programs, and coordinating store activities while maintaining appearance and compliance with company policy.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges, issue refunds, and stage returned goods correctly.
• Invoicing of merchandise, core charges, and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to work schedules; clock in/out per policy; perform opening/closing duties and day-end procedures.

Skills

Strong communication

RSS Certification

Bilingual

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and operations. The role includes shift leadership in the manager's absence and ensuring daily procedures are followed.

Responsibilities focus on delivering outstanding customer experiences, supervising in-store service programs, and coordinating store activities while maintaining appearance and compliance with company policy.