Bilingual Retail Service Lead

O'Reilly Automotive Stores; Larned (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

You will lead store team members in delivering excellent customer service to retail and professional customers, supervise showroom service programs, handle phone inquiries, online orders, and daily

Qualifications

• Ability to obtain RSS Certification
• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure merchandise is invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure team members adhere to posted work schedules and clock in/out per policy.
• Perform all store opening/closing duties and day end procedures.

Skills

RSS Certification

Retail sales

Auto systems knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

You will lead store team members in delivering excellent customer service to retail and professional customers, supervise showroom service programs, handle phone inquiries, online orders, and daily