Bilingual Retail Service Lead

O'Reilly Auto Parts; Sugar Hill (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading the team in delivering top‑quality service to retail and professional customers, managing showroom service levels, processing online orders and store transfers, and ensuring smooth

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team executes customer service programs.
• Ensure telephone calls are answered according to company policy.

Skills

Strong communication

RSS Certification

Bilingual Spanish desired

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership, with bilingual candidates encouraged to apply.

Responsibilities include leading the team in delivering top‑quality service to retail and professional customers, managing showroom service levels, processing online orders and store transfers, and ensuring smooth