Bilingual Retail Service Lead

O'Reilly Auto Parts; Deltona (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions—Day

Medical, dental, and vision insurance

Paid time off

Tuition educational assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisory staff and a strong emphasis on customer satisfaction.

Bilingual candidates are encouraged to apply. The position involves supervision of daily store activities, telephone handling per policy, and coordinating transactions like BOP, store transfers, and returns

Qualifications

• Ability to obtain RSS Certification.
• Retail experience preferred, auto parts a plus.
• Bilingual ability desired (Spanish helpful).

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and inter-store transfers, and notify customers on shipment arrivals.
• Handle special orders and outside purchases according to procedure.
• Process returns and exchanges promptly and accurately with correct refunds.
• Invoice all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks to the team.
• Ensure adherence to posted schedules and proper clock-in/clock-out procedures.
• Perform store opening/closing duties, day end procedures, deposits and security checks.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisory staff and a strong emphasis on customer satisfaction.

Bilingual candidates are encouraged to apply. The position involves supervision of daily store activities, telephone handling per policy, and coordinating transactions like BOP, store transfers, and returns