Bilingual Retail Lead: Customer Service & Operations

O'Reilly Auto Parts; Brookfield (CT); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Brookfield, CT is seeking a Retail Service Specialist to assist Store and Assistant Managers. This entry-level position involves responsibilities like managing customer service, supervising store operations, and handling returns. Candidates are encouraged, especially bilingual ones, with desired skills including retail sales experience and automotive knowledge. This role offers competitive wages and a comprehensive benefits package.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise the customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Ensure timely processes for buy online/ship to store orders.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

A leading auto parts retailer in Brookfield, CT is seeking a Retail Service Specialist to assist Store and Assistant Managers. This entry-level position involves responsibilities like managing customer service, supervising store operations, and handling returns. Candidates are encouraged, especially bilingual ones, with desired skills including retail sales experience and automotive knowledge. This role offers competitive wages and a comprehensive benefits package.