Bilingual Retail Assistant Store Manager | Lead & Service

O’Reilly Auto Parts; Overland Park (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

O'Reilly Auto Parts in Overland Park, KS is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. You will lead the team during the manager's absence and help ensure outstanding service across the retail and professional customer base.

This role emphasizes training, performance coaching, recruiting tasks, and ensuring compliance with company policies.

Qualifications

• Sales Specialist Training, Assistant Manager Certification and RSS Certification are required.
• Certified Parts Professional Certification; ASE Certification are desired.
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and execute service programs.
• Assist the store manager in staffing, coaching, and training to meet goals.
• Participate in recruiting tasks and interview processes.
• Ensure timely processing of buy online/ship to store and transfers.
• Ensure returns are processed accurately and refunds issued correctly.
• Ensure all merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Perform opening/closing duties and secure the store.

Skills

Sales Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts in Overland Park, KS is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. You will lead the team during the manager's absence and help ensure outstanding service across the retail and professional customer base.

This role emphasizes training, performance coaching, recruiting tasks, and ensuring compliance with company policies.