Retail Store Lead — Customer Experience & Operations

O'Reilly Auto Parts; Independence (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions onDay

Medical, dental, vision insurance with

Flexible Spending Account (FSA)

Team member health/wellbeing programs

Tuition educational assistance

Opportunities for career growth

Job summary

O’Reilly Auto Parts in Independence, MO is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the store team during absences or opposing shifts and guide team members to deliver exceptional service to customers.

Bilingual candidates are encouraged to apply and the position emphasizes coaching, hiring support, and ensuring efficient store processes.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours.
• Assist the store manager in setting team member goals, providing feedback, coaching and training.
• Assist in the hiring process by recruiting, interviewing and selecting qualified team members.
• Ensure all buy online/ship to store, hub and store to store transfers and DC add orders are processed timely.
• Utilize electronic order ledger to handle special orders and outside purchases efficiently.
• Ensure returns and exchanges are processed efficiently and refunds issued correctly.
• Ensure merchandise is invoiced before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure policy adherence, proper schedules, and accurate clocking-in/out.
• Perform store opening/closing duties and secure money and deposits.
• Assist in maintaining the store premises and delivery vehicles.
• All other duties as assigned.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O’Reilly Auto Parts in Independence, MO is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will lead the store team during absences or opposing shifts and guide team members to deliver exceptional service to customers.

Bilingual candidates are encouraged to apply and the position emphasizes coaching, hiring support, and ensuring efficient store processes.