Bilingual Retail Assistant Manager: Lead & Coach

United Wireless; Houston (TX); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

T-Mobile Perks

Job summary

United Wireless is seeking an energetic Store Lead to work closely with the Store Manager to develop the store team and drive customer-first service. The role focuses on coaching Sales Representatives, maintaining efficient store operations, and promoting a high-performing,Solutions-oriented environment.

A strong customer service background and flexibility for full-time hours are essential. You will help manage customer experiences, support merchandising, monitor KPIs, and ensure policy

Qualifications

• Minimum 1–2 years of customer service and/or sales experience, preferably in retail.
• High school diploma or GED required.
• Reliable transportation.
• Flexible schedule for full-time shifts.
• Ability to stand for extended periods and perform physical tasks.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring KPIs.

Skills

Customer service

Sales

Leadership

Communication

Education

High school diploma

Tools

POS systems

Job description

United Wireless is seeking an energetic Store Lead to work closely with the Store Manager to develop the store team and drive customer-first service. The role focuses on coaching Sales Representatives, maintaining efficient store operations, and promoting a high-performing,Solutions-oriented environment.

A strong customer service background and flexibility for full-time hours are essential. You will help manage customer experiences, support merchandising, monitor KPIs, and ensure policy