Bilingual Restoration Project Coordinator

IICRC; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Paid time off

Job summary

Paul Davis Restoration of Miami Central-South is seeking a bilingual Job Coordinator to streamline communication between customers, insurance representatives, and internal staff, ensuring projects move smoothly from assignment to completion.

The role emphasizes organization, proactive communication, and meticulous record-keeping across RMS and XactAnalysis, with attention to deadlines and documentation accuracy.

Qualifications

• Must speak English and Spanish.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple assignments and meet deadlines.
• Comfortable using computers and learning new software.
• Experience in restoration, insurance claims, or administrative coordination preferred.

Responsibilities

• Receive new assignments, verify job information, and contact customers.
• Coordinate inspections and services with customers and field teams.
• Maintain accurate job records, notes, and status updates in RMS, XactAnalysis, and insurance carrier portals.
• Monitor deadlines and follow up on outstanding documents, estimates, approvals, and tasks.
• Communicate with customers, adjusters, and team members regarding scheduling and project updates.
• Coordinate submission of photos, reports, signed authorizations, and other required documents.
• Maintain job trackers and assist with cancellations and project closeout.

Skills

Bilingual English/Spanish

Organizational skills

Communication skills

Customer service

Multitasking

Computer skills

Restoration/insurance admin experience

Tools

RMS

XactAnalysis

Job description

Paul Davis Restoration of Miami Central-South is seeking a bilingual Job Coordinator to streamline communication between customers, insurance representatives, and internal staff, ensuring projects move smoothly from assignment to completion.

The role emphasizes organization, proactive communication, and meticulous record-keeping across RMS and XactAnalysis, with attention to deadlines and documentation accuracy.