Bilingual Resident Experience Specialist

ROSS Companies; Cheverly, Northern (MD, KY); Hybrid; USD 28,000 - 29,000; Full time

Job summary

ROSS Companies is seeking a Bilingual Resident Relations Specialist to serve as the primary contact for residents in Cheverly, MD. The role involves handling inquiries, coordinating with maintenance, and ensuring a welcoming community environment.

The candidate should have a HS Diploma, some college, and 6 months to 1 year of customer service experience, with Spanish proficiency and strong communication skills. Full-time on-site position.

Qualifications

• Bilingual requirement: Spanish proficiency in spoken and written form.
• HS Diploma with some college coursework; college degree preferred.
• Experience in customer service, telephone etiquette, and public interaction.

Responsibilities

• Greet residents by phone or in person professionally.
• Resolve resident issues with problem-solving and coordination with the Property Manager.
• Communicate daily with Maintenance Supervisor/Property Manager to ensure timely processing of requests.
• Document maintenance requests and assign to staff as directed.

Skills

Spanish proficiency

Customer service

Interpersonal skills

Communication

Analytical thinking

Time management

Education

HS Diploma

Some college coursework

College degree preferred

Tools

MS Word

Excel

Property management software

Job description

ROSS Companies is seeking a Bilingual Resident Relations Specialist to serve as the primary contact for residents in Cheverly, MD. The role involves handling inquiries, coordinating with maintenance, and ensuring a welcoming community environment.

The candidate should have a HS Diploma, some college, and 6 months to 1 year of customer service experience, with Spanish proficiency and strong communication skills. Full-time on-site position.