Bilingual Resident Experience Specialist – Orlando

McKinley Companies LLC; Orlando (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

McKinley Companies, LLC in Orlando, FL is seeking a Bilingual Resident Experience Coordinator to be the welcoming face for residents and prospective renters. You will assist with tours, coordinate leasing activities, and ensure brand standards are communicated clearly.

This role emphasizes customer service, community operations, and marketing support. You will document interactions in the property management system, participate in resident events, and maintain flexibility to work evenings and

Qualifications

• 1–3 years of experience in a customer service role preferred (property management experience is a plus).
• Strong communication skills with the ability to respond effectively to resident and prospect inquiries
• Ability to follow written and verbal instructions and adapt to changing priorities
• Strong problem-solving skills and the ability to manage multiple tasks
• Basic math skills including addition, subtraction, percentages, ratios, and proportions
• Basic knowledge and understanding of Fair Housing and Equal Housing Opportunity laws
• Ability to understand and follow safety rules and procedures
• Valid driver’s license and reliable transportation required for outreach and travel between communities as needed

Responsibilities

• Serve as the first point of contact by providing friendly, professional service to residents and prospects
• Assist with apartment tours and leasing activities alongside the Resident Experience Associate and Community Manager
• Learn and communicate community features, amenities, and McKinley brand standards to prospects
• Support community presentation by maintaining leasing paths, amenities, and model apartment readiness
• Respond to resident and prospect inquiries via phone, email, text, and in person in a timely and professional manner
• Accurately document interactions, service requests, and activities in Yardi and other required systems
• Assist with marketing initiatives, promotions, and resident communications as directed
• Complete assigned daily and weekly operational workflows
• Participate in resident events and community engagement activities
• Demonstrate professionalism, integrity, and a willingness to learn in a fast-paced environment
• Adhere to Fair Housing laws, company policies, and compliance requirements
• Maintain flexibility to work evenings and weekends as needed

Skills

Bilingual

Job description

McKinley Companies, LLC in Orlando, FL is seeking a Bilingual Resident Experience Coordinator to be the welcoming face for residents and prospective renters. You will assist with tours, coordinate leasing activities, and ensure brand standards are communicated clearly.

This role emphasizes customer service, community operations, and marketing support. You will document interactions in the property management system, participate in resident events, and maintain flexibility to work evenings and