Bilingual Resident Relations Specialist

Realty Management Services Inc; Cheverly (MD); On-site; USD 28,000 - 29,000; Full time

Job summary

ROSS Companies is seeking a bilingual Resident Relations Specialist to serve as the primary contact for residents in a full-time role in Cheverly, MD. The position requires Spanish proficiency and a background in customer service to address resident needs with professionalism and empathy.

Responsibilities include greeting residents, resolving issues, coordinating maintenance, and handling Yardi entries while upholding Fair Housing standards and coordinating with the Property Manager and

Qualifications

• Proficiency in spoken and written Spanish.
• HS Diploma with some college level courses; college degree preferred.
• Demonstrated skills in customer service, telephone etiquette, and public interaction.
• 6 months to 1 year of customer service experience.
• Strong interpersonal, verbal, and written communication abilities.
• Detail oriented with strong analytical and problem-solving skills.
• Excellent organizational, time management, and ability to multi-task in a fast-paced environment.
• Proficient with MS Word, Excel, and property management software.

Responsibilities

• Greet residents by phone or in person professionally.
• Resolve resident issues with problem-solving to ensure satisfaction, involving the Property Manager as needed.
• Communicate daily with Maintenance Supervisor/Property Manager to ensure timely processing of requests.
• Document maintenance requests and assign to maintenance staff.
• Assist with Yardi entries (rent payments, maintenance tickets, reports).
• Promote Fair Housing standards and Equal Housing Opportunity requirements.
• Issue resident keys and maintain key log.
• Coordinate extermination requests and manage treatment logs.

Skills

Spanish proficiency

Customer service

Communication skills

Multitasking

Organizational skills

Microsoft Word & Excel

Education

HS Diploma

College courses

College degree preferred

Tools

MS Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Resident Relations Specialist

Full Time Professional Cheverly, MD, US

10 days ago Requisition ID: 1929

Salary Range: $20.00 To $21.00 Hourly

ROSS Companies is seeking a passionate and experienced Resident Relations Specialist who thrives on creating exceptional resident experiences. In this role, you will be the trusted point of contact for residents, proactively addressing their needs and concerns of our diverse resident demographic with professionalism, empathy, and efficiency while helping foster a welcoming and vibrant community.

Responsibilities

• Greet residents either by phone or in person in a professional manner.
• Resolves resident issues utilizing creative problem-solving skills to ensure resident satisfaction, involving the Property Manager as needed.
• Communicate daily with the Maintenance Supervisor and/or Property Manager to ensure maintenance requests are processed in a timely fashion.
• Document maintenance requests made by residents, assigned to the maintenance staff, as requested by Maintenance Supervisor and/or Property Manager.
• Assist with Yardi entries, which may include entering rent payments, entering maintenance tickets, and/or completing reports.
• Promote Fair Housing standards and Equal Housing Opportunity requirements.
• Issue resident keys to contractors and maintain key log.
• Coordinate extermination requests, send out date of treatment letters and manage extermination log.
• Make follow-up calls or send e-mails to residents to ensure quality control and resident satisfaction.
• At direction of Maintenance Supervisor or Property Manager, contact and engage contractors for in-unit work for occupied and turnover units.
• Provide assistance with resident functions.
• Open, stamp, and distribute mail and faxes, as requested.
• Immediately notify maintenance of an emergency situation.
• Other duties as assigned.

Required Experience/Skills

• Proficiency in spoken and written Spanish
• HS Diploma with some college level courses. College degree, preferred.
• Demonstrated skills in the areas of customer service, telephone etiquette, and personal contact with the public
• 6 months - 1 year of customer service background
• Excellent interpersonal, verbal and written communication skills with ability to communicate with people and maintain a professional appearance, attitude, and demeanor
• Detail oriented with excellent analytical and problem-solving skills
• Excellent organizational, time management, and follow-through skills with ability to multi-task and meet deadlines while working in a fast-paced environment
• Proficiency in computer programs, MS Word, Excel, and property management software.
• Previous multi-family and/ or condominium experience, preferred.

ROSS Companies is an Equal Employment Opportunity Employer.