Bilingual Remote Client Support Specialist (GA)

OneTouch Direct, LLC; Georgia; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Paid training & development

40 hours per week

Overtime opportunities

Job summary

OneTouch Direct, LLC is seeking a Bilingual Remote Client Support Agent for Georgia residents. In this remote role, you will respond to customer inquiries by phone, email and chat, delivering timely, accurate solutions and ensuring satisfaction.

You will use our CRM tools, document interactions, and collaborate with a team to improve service delivery. Fluency in English and Spanish, strong communication skills, and the ability to work flexible hours including evenings/weekends are required.

Qualifications

• 1–2 years in customer service or support.
• Fluent in English and Spanish.
• Strong verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.
• Flexible hours including evenings and weekends.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of products and services to address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Collaborate with team to improve service delivery.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

CRM software

Tools

CRM software

Ticketing tools

Job description

OneTouch Direct, LLC is seeking a Bilingual Remote Client Support Agent for Georgia residents. In this remote role, you will respond to customer inquiries by phone, email and chat, delivering timely, accurate solutions and ensuring satisfaction.

You will use our CRM tools, document interactions, and collaborate with a team to improve service delivery. Fluency in English and Spanish, strong communication skills, and the ability to work flexible hours including evenings/weekends are required.