GA-Remote Bilingual Client Support Specialist

OneTouch Direct, LLC; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training and development

Health Care Plan (Medical, Dental &amp

Overtime opportunities

Flexible hours including evenings and|

Job summary

OneTouch Direct, LLC is seeking a bilingual remote client support agent to deliver exceptional service to our clients. This full-time role requires you to live in Georgia and respond to inquiries via phone, email, and chat with empathy and accuracy.

You will use our CRM tools, maintain documentation, and collaborate with the team to improve service. The position offers paid training, health benefits, and flexible hours including some evenings and weekends.

Qualifications

• 1-2 years of customer service or support experience.
• Fluent in both English and Spanish.
• Strong verbal and written communication skills.
• Familiarity with CRM software and customer support tools.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Understand our products and services to address client needs.
• Provide solutions while ensuring a positive customer experience.
• Maintain documentation of all client interactions.
• Collaborate with team to improve service delivery.

Skills

Bilingual English/Spanish

Customer service experience

CRM software familiarity

Excellent communication

Tools

CRM software

Windows 11

Video chat tools

Job description

OneTouch Direct, LLC is seeking a bilingual remote client support agent to deliver exceptional service to our clients. This full-time role requires you to live in Georgia and respond to inquiries via phone, email, and chat with empathy and accuracy.

You will use our CRM tools, maintain documentation, and collaborate with the team to improve service. The position offers paid training, health benefits, and flexible hours including some evenings and weekends.