Bilingual Remote Operations Coordinator

Zohorecruit; United States; Remote; USD 18,000 - 30,000; Part time

Job summary

APD Logistics Staff LLC is seeking a highly organized, bilingual English/Spanish Business Coordinator to support daily operations for a growing cleaning services business in New Jersey. Remote role with part-time hours and potential for full-time, focusing on customer service, scheduling, client follow-ups, and contracts.

The role emphasizes transitioning from paper processes to a CRM-driven workflow, with opportunities to implement systems that improve organization and communication across the

Qualifications

• Fluent in both English and Spanish — written and verbal
• Previous experience in customer service, administrative support, business coordination, scheduling, or a similar role
• Strong communication skills and confidence speaking with clients and team members
• Excellent follow-up skills and ability to consistently manage outstanding tasks
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities and moving between different responsibilities
• Strong problem-solving and time-management abilities
• Comfortable working independently and taking ownership of responsibilities
• Reliable, responsive, and consistent with communication
• Comfortable learning new software, systems, and technology
• Strong team-player mentality

Responsibilities

• Serve as a primary point of contact for clients through phone, email, and other communication channels.
• Respond to customer questions, requests, and scheduling needs professionally and promptly.
• Maintain positive and professional relationships with existing and prospective clients.
• Communicate clearly with both English- and Spanish-speaking customers.
• Follow up with clients to ensure questions, requests, and service needs are addressed.
• Coordinate and maintain schedules for cleaning jobs and maintenance services.
• Communicate scheduling details and changes with clients and internal team members.
• Help organize upcoming jobs, appointments, and service requirements.
• Ensure the appropriate team members have the information needed to complete scheduled work.
• Identify scheduling conflicts or operational issues and communicate them promptly.
• Conduct consistent follow-up with existing and prospective clients.
• Track and follow up on maintenance contract opportunities, which are an important component of recurring business and cash flow.
• Ensure prospective and existing clients do not fall through the cracks.
• Maintain organized records of conversations, opportunities, follow-ups, and next steps.
• Help move opportunities forward through consistent communication and follow-through.
• Communicate with the Spanish-speaking cleaning team regarding schedules, job details, updates, and client requirements.
• Ensure information is communicated accurately between clients, management, and field personnel.
• Help coordinate changes, questions, and operational needs as they arise.
• Maintain clear communication between all parties involved in scheduled work.
• Assist with implementing and maintaining a CRM system as the company transitions away from paper-based processes.
• Enter and maintain accurate customer, job, scheduling, and follow-up information.
• Track open opportunities, client communications, maintenance contracts, and upcoming work.
• Learn and utilize CRM tools to improve organization, accountability, and visibility across the business.
• Help establish consistent processes for documenting and managing customer information.
• Provide general administrative support to the business owner as needed.

Skills

communication

Job description

APD Logistics Staff LLC is seeking a highly organized, bilingual English/Spanish Business Coordinator to support daily operations for a growing cleaning services business in New Jersey. Remote role with part-time hours and potential for full-time, focusing on customer service, scheduling, client follow-ups, and contracts.

The role emphasizes transitioning from paper processes to a CRM-driven workflow, with opportunities to implement systems that improve organization and communication across the