Bilingual Customer Solutions & Operations Coordinator

Imperial Cleaning Company; Village of Amityville (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Imperial Cleaning Company in Amityville, NY is seeking an Operations Coordinator (internal title: "Customer Solutions Coordinator") to support selected clients from start to finish. The role requires collaboration with Field Managers, operations support across departments, and proactive client communication.

Responsibilities include scheduling crews, handling estimates, processing orders, resolving service or billing issues, and maintaining detailed client records.

Qualifications

• Bilingual English-Spanish required.
• Detail-oriented with strong communication skills.
• Results-oriented with ability to resolve challenges quickly.
• Ability to handle multiple projects simultaneously.
• Customer-focused with a can-do approach to problem-solving.
• Basic knowledge of computer and software applications.

Responsibilities

• Primary point-of-contact that supports selected clients from beginning to end.
• Work closely with Field Managers daily on requests and/or issues that may arise.
• Provide operations support to all departments within the organization.
• Schedule project crews for services, training, and deliveries.
• Coordinates estimates and provides pricing to clients.
• Creating and closing work orders for Regional spreadsheets and Project Crew schedules.
• Resolve customers' service or billing complaints.
• Provides daily customer calls and follow-ups on any complaints.
• Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
• Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients.
• Update corresponding client systems to ensure tracking and billing of all services performed.
• Refer unresolved customer grievances to designated departments for further investigation.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders.
• Identify and recommend improvements in processes or service methods and procedures to streamline processes.
• Manage project budgets; review and correct any variances weekly.
• Collect, update, and provide required reports to corresponding Clients.
• Provide reporting to assigned Account Manager and Management.
• All other tasks as assigned by management.

Skills

Bilingual English-Spanish

Detail-oriented

Strong communication

Results oriented

Multi-tasking

Customer-focused

Computer literacy

Education

2 year degree

4 year degree a plus

Job description

Imperial Cleaning Company in Amityville, NY is seeking an Operations Coordinator (internal title: "Customer Solutions Coordinator") to support selected clients from start to finish. The role requires collaboration with Field Managers, operations support across departments, and proactive client communication.

Responsibilities include scheduling crews, handling estimates, processing orders, resolving service or billing issues, and maintaining detailed client records.