Bilingual Customer Support Specialist - Spanish/English

Teleperformance USA; Utah; Remote; USD 21,000 - 26,000; Full time

Job summary

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist who serves as the primary point of contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment. The role requires a high school diploma, at least 6 months of customer service experience, the ability to type 25 words per minute, and comfort with Windows.

Responsibilities include handling inquiries, active listening, resolving issues on the first call,

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

Windows basics

Communication

Problem solving

Education

High School diploma

College degree preferred

Job description

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist who serves as the primary point of contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment. The role requires a high school diploma, at least 6 months of customer service experience, the ability to type 25 words per minute, and comfort with Windows.

Responsibilities include handling inquiries, active listening, resolving issues on the first call,