Bilingual Remote CSR for FEMA Support — Training Provided

Systems Integration, Inc.; Pharr (TX); Remote; USD 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Paid comprehensive training

Remote work flexibility

Zusammenfassung

A customer service provider working with FEMA is seeking bilingual Customer Service Representatives (CSR) in Texas. This remote position involves assisting callers with emergency-related inquiries. Candidates must have a High School Diploma, customer service experience, and the ability to pass a federal background check. Preference is given to those living near Houston for equipment pick-up. Comprehensive training is provided for new hires to ensure high-quality service.

Qualifikationen

• At least 6 months of customer service experience, preferably in a call center.
• Must reside within an hour of the Houston area.
• Ability to pass a federal background check.

Aufgaben

• Assist callers with questions around local or state emergencies.
• Read pre-scripted responses verbatim.
• Perform outbound calls for document verification.
• Complete data entry related to inquiries.
• Refer escalated calls to a supervisor.

Kenntnisse

Customer service

Bilingual (English & Spanish)

Data entry

Ausbildung

High School Diploma or GED

Tools

Computer

Telephone

Email

Web browser

Jobbeschreibung

A customer service provider working with FEMA is seeking bilingual Customer Service Representatives (CSR) in Texas. This remote position involves assisting callers with emergency-related inquiries. Candidates must have a High School Diploma, customer service experience, and the ability to pass a federal background check. Preference is given to those living near Houston for equipment pick-up. Comprehensive training is provided for new hires to ensure high-quality service.