Bilingual Remote Contact Center Agent (Spanish/English)

NeighborHealth Corporation; Revere (MA); Híbrido; USD 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus

Remote work option after training

Medical & Dental Coverage

401(K) Retirement Plan

Educational Assistance

Paid Holidays, Vacations, Sick and PTO

Free Parking

Descripción de la vacante

NeighborHealth Corporation is seeking a friendly, hard-working Contact Center Representative to answer inbound calls in English and Spanish. You will support clinical departments by recording information, scheduling appointments, handling refills, screening calls for transfer to a nurse, and messaging providers.

Onboarding is required, after which remote work may be rotated. We value strong communication, problem solving, and Microsoft Office skills, with at least 1 year in a customer service or

Formación

• HS Diploma/GED required.
• Bilingual fluency Spanish/English required.
• Minimum of 1 year customer service, administrative, or call center experience.
• Knowledge of medical terminology and EMR experience a plus.
• Proficient in Microsoft Office Suite.

Responsabilidades

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Transfers calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC).
• Process refill requests accurately per guidelines.
• Conduct outreach calls for clinical departments.

Conocimientos

Communication skills

Bilingual English/Spanish

Problem solving

MS Office

Educación

HS Diploma/GED

Herramientas

Electronic Medical Record (EPIC)

Descripción del empleo

NeighborHealth Corporation is seeking a friendly, hard-working Contact Center Representative to answer inbound calls in English and Spanish. You will support clinical departments by recording information, scheduling appointments, handling refills, screening calls for transfer to a nurse, and messaging providers.

Onboarding is required, after which remote work may be rotated. We value strong communication, problem solving, and Microsoft Office skills, with at least 1 year in a customer service or