Bilingual Call Center Rep – Spanish/English

Connexus; United States; Remote; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k Savings Plan

Career Development

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay Access

Job summary

Connexus is hiring a bilingual Spanish/English Customer Service Representative - Call Center Agent to support customers through inbound and outbound calls, emails, and live chats. You will resolve questions, document interactions, and deliver a positive experience using strong communication and empathy.

This fast-paced role rewards reliable multitaskers with attention to detail and the ability to navigate multiple systems, while maintaining professionalism and teamwork.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Previous customer service experience required.
• Call center experience preferred.
• Strong communication and interpersonal skills.
• Proactive problem-solving and reliability.

Responsibilities

• Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish.
• Professionally assist customers with questions, concerns, and account-related inquiries.
• Identify, escape, and document priority issues when necessary.
• Follow up on complex customer interactions to ensure resolution.
• Accurately record customer interactions and account details across multiple systems.
• Build rapport with customers through positive, solution-focused communication.
• Maintain professionalism and productivity in a fast-paced call center environment.
• Collaborate with leadership and team members to improve customer experience and overall performance.

Skills

Bilingual English/Spanish

Customer service

Call center

Multitasking

Typing 30+ WPM

Job description

Connexus is hiring a bilingual Spanish/English Customer Service Representative - Call Center Agent to support customers through inbound and outbound calls, emails, and live chats. You will resolve questions, document interactions, and deliver a positive experience using strong communication and empathy.

This fast-paced role rewards reliable multitaskers with attention to detail and the ability to navigate multiple systems, while maintaining professionalism and teamwork.